Terms & Conditions — FAANGUARD LLC

01

Scope of Services

FAANGUARD LLC provides interview preparation and coaching services, including but not limited to mock technical interviews, system design sessions, resume reviews, and behavioral coaching.

FAANGUARD LLC does not guarantee employment outcomes. Participation in any session does not constitute a promise, representation, or warranty that the client will receive a job offer, pass any interview, or achieve any specific career result.

All sessions are conducted remotely via video conferencing. Session content is tailored to the selected session type and is subject to the availability of the coach.

Confirmed Booking: A booking becomes "confirmed" when payment has been successfully processed and captured by FAANGUARD LLC. Confirmed bookings are subject to the cancellation, refund, and no-show policies outlined in this document.

02

Payment & Refund Policy

All sessions must be paid in full at the time of booking. FAANGUARD LLC accepts payment via Stripe (credit and debit cards including Visa, Mastercard, and American Express).

Cancellation with More Than 24 Hours Notice

If a client cancels a booking with more than 24 hours notice before the scheduled session start time, the client is entitled to a refund of the amount paid minus non-recoverable payment processor transaction fees.

As of January 2025, Stripe transaction fees result in a refund of approximately 96% of the amount paid. This percentage may vary based on payment processor fee changes. The refund amount will reflect the actual recoverable amount after deducting non-recoverable processing fees.

Cancellation Within 24 Hours — Not Permitted

Cancellations are not permitted within 24 hours of the scheduled session start time. Once a booking is within the 24-hour window, the session cannot be cancelled and the full session fee is non-refundable.

If a client does not attend a session within the 24-hour window, it will be treated as a no-show (see Section 4: No-Show Policy).

Express Sessions — No Refund Under Any Circumstances

An Express Session is any session booked less than 24 hours before its scheduled start time. Express Sessions are non-refundable under any circumstances, including cancellation, rescheduling requests, or technical difficulties on the client's side. By booking an Express Session the client explicitly acknowledges and accepts this no-refund policy.

This refund and cancellation policy applies consistently across all session types offered by FAANGUARD LLC.

03

Cancellation & Rescheduling Policy

Rescheduling is not available as a standard option. Once a session is booked and payment is captured, the selected time slot is confirmed and cannot be changed under normal circumstances.

Rescheduling may be granted only at FAANGUARD LLC's sole discretion in the case of a documented emergency (e.g., a medical emergency supported by documentation). Requests for emergency rescheduling must be submitted to FAANGUARD LLC as soon as possible and before the session start time. FAANGUARD LLC reserves the right to deny any rescheduling request.

Express Sessions are subject to the same emergency-only rescheduling rules as standard sessions. The fact that a session is an Express Session does not create any additional rescheduling rights.

04

No-Show Policy

warning No-Show Definition & Consequences

A "no-show" occurs when a client fails to join the scheduled session within 15 minutes of the scheduled start time without prior communication to FAANGUARD LLC.

No-Show Consequences

No Refund: The full session fee is forfeited. No refund will be issued under any circumstances.
No Rescheduling: No-show bookings are not eligible for rescheduling, regardless of the reason for the absence.
Session Considered Delivered: The session is considered delivered and the coaching obligation is fulfilled.

Avoiding No-Shows

To avoid being marked as a no-show:

Cancel your booking in accordance with the cancellation policy if you cannot attend
Join the session on time (within 15 minutes of the scheduled start time)
Communicate with FAANGUARD LLC in advance if you experience technical difficulties or will be delayed
Ensure you have the correct session access information and scheduled time (check your confirmation email)

Technical Difficulties: If you experience technical difficulties that prevent you from joining the session, you must communicate with FAANGUARD LLC during the scheduled session time. Failure to communicate will result in the booking being marked as a no-show.

05

Limitation of Liability

To the maximum extent permitted by applicable law, FAANGUARD LLC and its coaches, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services, including but not limited to loss of employment opportunity, loss of income, or failure to obtain a job offer.

FAANGUARD LLC's total aggregate liability to any client for any claim arising out of or related to these terms or the services shall not exceed the total amount paid by that client for the specific session giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, FAANGUARD LLC's liability is limited to the fullest extent permitted by law.

06

Intellectual Property

All content on the FAANGUARD LLC website — including but not limited to text, graphics, logos, session materials, articles, and coaching frameworks — is the exclusive property of FAANGUARD LLC and is protected by applicable copyright, trademark, and intellectual property laws.

Session materials, frameworks, and methodologies shared during coaching sessions are provided for the client's personal use only. Clients may not reproduce, distribute, publish, sell, or create derivative works from any FAANGUARD LLC materials without prior written consent.

Recording of sessions (audio or video) by the client is strictly prohibited without explicit written permission from FAANGUARD LLC.

07

Privacy & Data Use

When you book a session with FAANGUARD LLC, we collect the following personal data:

Email address — used to send booking confirmation and notification emails.
Phone number — used for first-booking promotional tracking and, where applicable, session reminders.
IP address — used for first-booking promotional tracking to prevent abuse of the introductory discount.

This data is used exclusively for the following purposes:

Booking confirmation — sending session details, meeting link, and calendar invite to the client.
Promotional tracking — determining whether a visitor qualifies for the first-booking promotional discount by cross-referencing email, phone, and IP address against previously recorded bookings.
Notification emails — sending transactional emails related to your booking, including confirmations, cancellations, and session reminders.

FAANGUARD LLC does not sell, rent, or share your personal data with third parties for marketing purposes. Data is stored securely in AWS infrastructure and retained only as long as necessary to fulfil the purposes described above.

08

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with these terms or the services provided by FAANGUARD LLC shall be subject to the exclusive jurisdiction of the state and federal courts located in Hillsborough County, Florida.

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.

FAANGUARD LLC reserves the right to update these Terms & Conditions at any time. Continued use of the website or booking of sessions after any such changes constitutes acceptance of the new terms.